javier arturo rodríguez

After pulling my hair for a couple of days I just realized that my DSL provider is blocking all outgoing connections to port 25 with an ICMP Unreachable packet, which translates as a totally bogus “no route to host” message (An ICMP RST would be more kosher, BTW). The only explanation that comes to my mind is that Telmex has finally realized that it has become one of the largest botnet hosts in the world and decided to do something about it. This is a terrible inconvenience for me, because I run a backup MX at my home office and all the email I write while I’m at home is relayed through it. And now it believes that it has been cut out from the Internet, and is suffering from Internet withdrawal syndrome. Oh, and all attempts to use an external relay -like my primary MTA or the office’s- through port 25 fail as well, so I have had to set up an elaborate workaround *just to send email*.
*Argh!* I hate to pay up for those ignorant Windows home users.
Add to that the fact that i get 800KBps tops in a 2GBps line, and recurrent reports of arbitrary bandwidth capping and Infinitum stops looking like a good alternative for home broadband. I’ll have to look for a cost-effective alternative, but after experiencing 20MBps/20EUR in Europe I’m afraid that I’ve been spoiled for life.
In the meantime, if you were expecting a mail from me in the last five days or so, I’m sorry to say that it is either on its way or lost forever.
Anyway… Merry Christmas!
Update 20080104: AJ Gibson points out in a comment that Telmex is willing to remove the block from your account if you are willing to jump through a few hoops. Just go to http://www.telmex.com/mx/asistencia/correoelectronico/faq_puerto_25.html and follow the instructions there. I registered yesterday and today I can connect back to external SMTP servers again. As mentioned in the comments, YMMV.

The product you are in charge of maintaining has been in active use for a decade. The manual is several megabytes long, and there’s an army of programmers, consultants and technical writers that make a living off it. As you might guess, it’s not an inexpensive product.
One of the routine tasks for that product -let’s say, “create a new UCM project”- is throughtly documented for the GUI use case, but the manual makes absolutely no mention of the CLI-based procedure. You go through the whole procedure armed with the aforementioned documentation and lots and lots of patience, second-guessing the developers and the technical writers every step of the way, but getting the work done with varying amounts of effort and frustration.
Then, in a key command, you hit a wall. The program complains:

Now “POLICY_DELIVER_NCO_SELACTS” returns *exactly* one match in Google, and it points to the aforementioned documentation. It’s “POLICY_DELIVER_NCO_SELACTS” all over.
After a lot of frustration,

shows that “POLICY_DELIVER_NCO_SELACTS” is a typo. They really meant “POLICY_DELIVER_NCO_SELACT” instead. No final “S”, you see! And this happened SOME TIME IN THE LAST TEN FREAKING YEARS.
The list of things I’d like to do to the project managers, documentors, and technical writers of this particular product suite is too graphic even for the Internet.
And most importantly — how do they get away with these levels of incompetence?